SPEAKERS & TOPICS 2021
A MACROSCOPIC VIEW:
RETHINK, RE-SCULPT, REJUVENATE
Expanding the definition of hospitality, we aspire to cover a macroscopic view of the shifts in the industry. The devastation wrought by the coronavirus pandemic has triggered us all into rethinking and re-sculpting the vision of business models. Adapting to the new world, only a few companies will be able to attain rejuvenation.
#YHSConnects #YHSGlobal #YHS2021
Every year, YHS dedicates itself to engaging leaders of their respective industries to deliver powerful and thought-provoking speeches. Drawing on their personal experience and expertise, each keynote speaker will interpret the theme - A Macroscopic View - from their unique perspective to engage and inspire the audience.
FIRESIDE CHAT SPEAKERS
PANEL TOPICS & SPEAKERS
RETHINK: The Non-Human Touch
In today’s world, Big Data reigns supreme. Together with artificial intelligence (AI), it has done much to shape the digital landscape of the present. The advent of the COVID-19 pandemic left companies no choice but to minimize human interaction and shift rapidly towards a digital experience as soon as possible. This has raised concerns about how data privacy will be ensured. New approaches are needed to strike the greater equilibrium between the safeguarding of individuals’ data and ensuring that those who innovate and create in the fields of Big Data and AI are not overly restricted from doing so. How can we reconcile the tremendous progress made by the field of machine learning with the necessity of data privacy? This panel will explore what is needed to prevent catastrophic data breaches while creating an environment in which both customers and companies thrive.
Chief Information Officer,
RE-SCULPT: Air, Land and Sea
We have been stopped dead in our tracks. Airlines, cruise ships, and trains as a whole face an unprecedented challenge from the COVID-19 pandemic. How will the empty skies, ghost ships and empty carriages be filled once more with adventure? What has been reinforced is the notion that travel is not solely getting from point A to B - the journey takes precedence. During these uncertain times, innovation is key in all aspects of an organisation, all the way from supply chains to branding. This panel will explore recovery strategies of re-stimulating demand and the innovation budding from new technological developments. The Experience Economy 2.0 will be at the forefront for new customer touchpoints and opportunities for innovation. All in all, this panel aims to show why these companies have survived and why they will eventually thrive once more in the post-COVID travel economy.
RE-SCULPT: Breaking the Glass Ceiling - Equality vs Equity
Whether of gender, ethnicity, or sexual orientation, inequality still permeates many companies’ policies, board compositions, and culture. However, a recent push for pay transparency alongside the advent of quotas to increase top management representation seems to indicate a possible paradigm shift in the global perspective on and approaches to diversity in 2021. This panel will explore the role recruitment, culture, policy and history play in enabling equity across-the-board rather than just equal opportunity. Seeking to understand how companies and their leaders empower employees and break down barriers, this panel will explore past, present, and future inclusion. During the pandemic, many companies have set diversity aside. However, according to McKinsey & Co, teams composed of diverse perspectives and leadership excel at innovating during tough situations. One thing is evident; that inclusion in today’s world is still insufficient. This panel will evaluate the tools needed to shatter the glass. Grab a hammer, and let’s begin!
REJUVENATE: The NextGen Start-Up Manual
The beauty is in the struggle. For every successful start-up, there is a multitude of failures. In the best scenario, timing, perseverance, luck and ten years of trying will eventually make you look like an overnight success. It is easy to forget that the job of an entrepreneur is often nasty and brutish. Start-ups struggle to scale up their business amid drying funds, survive in volatile markets, and overcome fierce competition. For these companies which have conquered their hardships, success began with an idea on a whiteboard. However, will the struggle ever stop? All seasoned entrepreneurs and business leaders know it doesn’t and won’t. The NextGen start-up manual investigates the facets of launching a successful business. Embodying the art of the start-up struggle, this panel intends to enlighten the next generation of entrepreneurs.
REJUVENATE: The Power of G(local)
Fourteen months after the onset of the pandemic, we find ourselves in a vortex of change. As travellers become more aware of the implications of pollution and global warming, we are sure to see more sporadic trips, but less often - travelling fewer miles overall. We have a newfound perspective in realising that travelling is an enormous privilege. This panel will explore the overnight shift of travel and new terms popping up in the travel lexicon - staycations, “work from the hotel” packages and haycations. The goal of this panel will be to explore the topic of how hotels will adapt to this new climate, how will they attain customer loyalty, trust and satisfaction. How will the world of hospitality and the supply chain of tourism come together and accelerate travel to new horizons? It all depends on us.
SUSTAINABILITY: Our House is on Fire
Why do companies exist? It is the conventional view that companies exist for the sole purpose of creating profit. However, Corporate Social Responsibility (CSR) shows us that profitability and responsibility are not mutually exclusive but are, in fact, by-products of one another. In the wake of back-to-back global crises in the last two decades, longevity and resilience are critical characteristics to adopt. CSR is forefront in the realm of crisis management, maintaining economic stability and finding a balance between human needs and the ecosystems’ survival. This panel will explore the feasibility of CSR within our current climate and its role in and out of recessions. The prosperity of industrialization beyond our resources and greed beyond our reach has left us few options. Right now, we still have a choice, but soon we won’t.