SPEAKERS & TOPICS 2021

A MACROSCOPIC VIEW:

RETHINK, RE-SCULPT, REJUVENATE 

 

Expanding the definition of hospitality, we aspire to cover a macroscopic view of the shifts in the industry.  The devastation wrought by the coronavirus pandemic has triggered us all into rethinking and re-sculpting the vision of business models. Adapting to the new world,  only a few companies will be able to attain rejuvenation. 

#YHSConnects #YHSGlobal #YHS2021

KEYNOTE SPEAKERS

Every year, YHS dedicates itself to engaging leaders of their respective industries to deliver powerful and thought-provoking speeches. Drawing on their personal experience and expertise, each keynote speaker will interpret the theme - A Macroscopic View - from their unique perspective to engage and inspire the audience.

susan%20wheeldon_edited.jpg
Susan Wheeldon

Country Manager - Australia and New Zealand,

Airbnb

TEAM 2021.png
Vincent Billiard

Managing Director,

Hôtel de Crillon,

A Rosewood Hotel 

Bill 
Bensley

Director

BENSLEY

peter%20brennan_edited.jpg
Peter Brennan

VP of Performance & Integration and Operations Support EMEA , IHG Hotels & Resorts

2.png
Maud
Bailly

CEO Southern Europe,

Accor

christian%20clerc_edited.jpg
Christian Clerc

President, Global Operations, Four Seasons Hotels & Resorts

Markus Müller

Managing Director, Global Head of Chief Investment Office, Deutsche Bank

Melati
Wijsen

Founder,

Bye Bye Plastic Bags & YOUTHTOPIA

Craig Cogut

Founder, Chairman and CEO, Pegasus Capital Advisors, L.P.

3.png
Taleb
Rifai

Former Secretary General,

UNWTO
 

FIRESIDE CHAT SPEAKERS

Sharan Pasricha.png
Sharan Pasricha

Founder & CEO

Ennismore

vivek%20bhogaraju_edited.jpg
Vivek Bhogaraju

GM, Revenue Performance Solutions, Lodging & Vacation Rental, Expedia Group

Cindy
Heo

Associate Professor of Revenue Management,

École hôtelière de Lausanne

Interviewer 

DEMIAN%20HODARI_edited.jpg
Demian
Hodari

Associate Professor of Corporate Strategy,

École hôtelière de Lausanne

Interviewer 

PANEL TOPICS & SPEAKERS

RETHINK: The Non-Human Touch 

In today’s world, Big Data reigns supreme. Together with artificial intelligence (AI), it has done much to shape the digital landscape of the present. The advent of the COVID-19 pandemic left companies no choice but to minimize human interaction and shift rapidly towards a  digital experience as soon as possible. This has raised concerns about how data privacy will be ensured. New approaches are needed to strike the greater equilibrium between the safeguarding of individuals’ data and ensuring that those who innovate and create in the  fields of Big Data and AI are not overly restricted from doing so. How can we reconcile the tremendous progress made by the field of machine learning with the necessity of data privacy? This panel will explore what is needed to prevent catastrophic data breaches while creating an environment in which both customers and companies thrive.  

IAN%20MILLAR_edited.jpg
Ian Millar 

Senior Lecturer,

Hospitality IT

École hôtelière de Lausanne

Carlos%20Moreira_edited.jpg
Carlos Moreira

Founder, Chairman and CEO,

WISeKey

Monika Nerger

Global Chief Informatiion Officer,

Mandarin Oriental Hotel Group

KRIS%20SINGLETON_edited.png
Kris Singleton

Chief Information Officer,

Enseo

chi%20chan_edited.jpg
Chi Chan

Chief Commercial Officer,

IRECKONU

RE-SCULPT: Air, Land and Sea 

 
 

We have been stopped dead in our tracks. Airlines, cruise ships, and trains as a whole face an unprecedented challenge from the COVID-19 pandemic. How will the empty skies, ghost ships and empty carriages be filled once more with adventure? What has been reinforced is the notion that travel is not solely getting from point A  to B - the journey takes precedence. During these uncertain times, innovation is key in all aspects of an organisation, all the way from supply chains to branding. This panel will explore recovery strategies of re-stimulating demand and the innovation budding from new technological developments. The Experience Economy 2.0 will be at the forefront for new customer touchpoints and opportunities for innovation. All in all, this panel aims to show why these companies have survived and why they will eventually thrive once more in the post-COVID travel economy. 

Henri Roelings

Founder & CEO​, 

HospitalityNet 

alain%20Leboursier_edited.png
Alain Leboursier

Managing Director, LunaJets

TEAM 2021.png
Clare Pelly

Head of the Astronaut Office,

 Virgin Galactic

lorenzo%20stoll_edited.jpg
Lorenzo Stoll

Head of Western Switzerland,

Swiss International

Air Lines

gary%20franklin_edited.png
Gary Franklin

Vice President, Trains & Cruises,

Belmond

RE-SCULPT: Breaking the Glass Ceiling - Equality vs Equity 

 

Whether of gender, ethnicity, or sexual orientation, inequality still permeates many companies’ policies, board compositions, and culture. However, a recent push for pay transparency alongside the advent of quotas to increase top management representation seems to indicate a possible paradigm shift in the global perspective on and approaches to diversity in 2021. This panel will explore the role recruitment, culture, policy and history play in enabling equity across-the-board rather than just equal opportunity. Seeking to understand how companies and their leaders empower employees and break down barriers, this panel will explore past, present, and future inclusion.  During the pandemic, many companies have set diversity aside. However, according to  McKinsey & Co, teams composed of diverse perspectives and leadership excel at innovating during tough situations. One thing is evident; that inclusion in today’s world is still insufficient. This panel will evaluate the tools needed to shatter the glass. Grab a hammer, and let’s begin!

devi%20verdi_edited.jpg
Devi Virdi 

Head of Diversity & Inclusion, Women in Hospitality and Travel-Tech

SIOBHAN%20THOMAS_edited.jpg
Siobhan Thomas

Global Talent Acquisition and Diversity & Inclusion Director,

IHG Hotels & Resorts

sindy%20tsui_edited.png
Sindy Tsui

Group Director, Human Resources,

The Peninsula Hotels

malaika myers.png
Malaika Myers

Chief Human Resources Officer,

Hyatt Hotels & Resorts

BEKS%20NDLOVU_edited.png
Beks Ndlovu

Group CEO,

African Bush Camps

REJUVENATE: The NextGen Start-Up Manual 

 
 
 

The beauty is in the struggle. For every successful start-up, there is a multitude of failures. In the best scenario, timing, perseverance, luck and ten years of trying will eventually make you look like an overnight success. It is easy to forget that the job of an entrepreneur is often nasty and brutish. Start-ups struggle to scale up their business amid drying funds, survive in volatile markets, and overcome fierce competition.  For these companies which have conquered their hardships, success began with an idea on a whiteboard. However, will the struggle ever stop? All seasoned entrepreneurs and business leaders know it doesn’t and won’t. The NextGen start-up manual investigates the facets of launching a successful business. Embodying the art of the start-up struggle, this panel intends to enlighten the next generation of entrepreneurs.  

DEMIAN%20HODARI_edited.jpg
Demian
Hodari

Associate Professor of Corporate Strategy,

École hôtelière de Lausanne

nico%20barawid_edited.png
Nico
Barawid

Co-Founder & CEO,

Casai

anastasia%20hofmann_edited.jpg
Anastasia Hofmann

Co-Founder,

KITRO

chip%20conley_edited.jpg
Chip Conley

Strategic Advisor for Hospitality & Leadership, Airbnb & Founder,
Modern Elder Academy

rafael%20museri_edited.jpg
Rafael Museri

CEO & Co-Founder,

Selina

REJUVENATE: The Power of G(local)

 
 
 
 

Fourteen months after the onset of the pandemic, we find ourselves in a vortex of change. As travellers become more aware of the implications of pollution and global warming, we are sure to see more sporadic trips, but less often - travelling fewer miles overall. We have a newfound perspective in realising that travelling is an enormous privilege. This panel will explore the overnight shift of travel and new terms popping up in the travel lexicon - staycations, “work from the hotel” packages and haycations. The goal of this panel will be to explore the topic of how hotels will adapt to this new climate, how will they attain customer loyalty, trust and satisfaction. How will the world of hospitality and the supply chain of tourism come together and accelerate travel to new horizons? It all depends on us. 

JULIET%20KINSMAN_edited.jpg
Juliet Kinsman

Sustainability Editor , Condé Nast Traveller & Founder, BOUTECO

serena%20guen_edited.png
Serena Guen

Founder,

SUITCASE Magazine

TED TENG.png
Ted Teng

Former President & CEO, 

Leading Hotels of the World

eugenio%20pirri_edited.png
Eugenio Pirri

Chief People and Culture Officer, 

Dorchester Collection

SUSTAINABILITY: Our House is on Fire 

 
 
 
 

Why do companies exist? It is the conventional view that companies exist for the sole purpose of creating profit. However, Corporate Social Responsibility (CSR) shows us that profitability and responsibility are not mutually exclusive but are, in fact, by-products of one another. In the wake of back-to-back global crises in the last two decades, longevity and resilience are critical characteristics to adopt. CSR is forefront in the realm of crisis management, maintaining economic stability and finding a balance between human needs and the ecosystems’ survival. This panel will explore the feasibility of CSR within our current climate and its role in and out of recessions. The prosperity of industrialization beyond our resources and greed beyond our reach has left us few options. Right now, we still have a choice, but soon we won’t.

anita mendriatta.png
Anita Mendiratta​

Special Advisor to the Secretary-General – UNWTO, President - Anita Mendiratta & Associates

AMANDA HO.png
Amanda Ho

Co-Founder,

 Regenerative Travel

portia%20hart_edited.png
Portia Hart

Founder, Blue Apple Beach, Manzana 

Azul & Standard Bearer at Regenerative Travel

NEIL%20JACOBS_edited.png
Neil Jacobs

CEO,

Six Senses Hotels Resorts Spas

tim%20weiland_edited.png
Tim Weiland

General Manager,
Alpina Gstaad