Sindy Tsui - The Peninsula Hotels

The Secret to Our Success: Our People & Culture

The Peninsula Hotels has distinguished itself in the hospitality industry by embracing a bespoke, people-centric approach from the day our flagship, The Peninsula Hong Kong, opened in 1928. The Kadoorie Family, majority shareholders of The Hongkong and Shanghai Hotels (HSH), owners and operator of The Peninsula Hotels, have instilled in all employees the importance of family and putting people first. This philosophy cascades throughout our company, and in the past 12 years that I have been part of this family, I feel very fortunate to have experienced the uniqueness of our people and culture every day. One of my favourite things about this family is the heart and soul of the company and the amazing connections that are formed.

From Asia to Europe and North America, we have 10 stunning, five-star hotels and incredible teams to support each operation. HSH also has multiple properties and clubs around the world with a similar culture. Due to our relatively small size, we have the luxury of being tightly connected, especially among the global Human Resources teams. I am particularly proud of our development initiatives, which include the Corporate Management Trainee and Management Trainee programmes, global cross-exposure, secondments and more. We have had some brilliant students join our family from hospitality schools around the world, and I am tremendously proud of their continued growth within our global operations. Our people’s development is our priority, and we are always reviewing and introducing valuable opportunities to meet their evolving needs.

This is especially true as we prepare to open new hotels in London, Istanbul and Yangon and continuously improve our People strategy. As the first of the three to open, The Peninsula London is already generating enormous excitement. From an exceptional team, to beautiful staff facilities, and the opportunity to bring the Peninsula art of hospitality to a new city, I look forward to seeing the hard work of our employees contribute to another milestone in our company’s history.

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