SPEAKERS & TOPICS 2019
The Scope of Hospitality
Envisioning - Defining - Succeeding
The 10th Edition of the Young Hoteliers Summit seeks to celebrate and illustrate the great diversity and width to which the hospitality industry has progressed. While relying on traditionally inspired business models, today’s hospitality sector has developed into a multifaceted landscape, where the continuous evolution of consumer behavior and the growing power of online disruptors have substantially impacted the number of stakeholders and, thereby, increased the industry’s complexity significantly. In order to honor YHS’s anniversary and its associated accomplishments the 10th Edition aims to narrate hospitality success stories and simultaneously build a roadmap for the future leaders of the industry: Envisioning - Defining - Succeeding – three powerful words guiding the content for three insightful days.
#YHSConnects #GenerationYHS #YHS10thEdition
Every year, YHS dedicates itself to engaging leaders of their respective industries to deliver powerful and thought-provoking speeches. Drawing on their personal experience and expertise, each keynote speaker will interpret the theme - The Scope of Hospitality - from their unique perspective to engage and inspire the audience.
CIO, THE STUDENT HOTEL;
CO FOUNDER & CEO AT HOSCO
GENERAL MANAGER ASTRONAUT RELATIONS & HOSPITALITY, VIRGIN GALACTIC
DIRECTOR OF EUROPEAN MARKETING, CHOICE HOTELS INTERNATIONAL
Panel Topics & Speakers
Panel 1 - The Hotel Quality Lab: Experimenting with Service Quality
The hospitality industry is all about service. The quality of a hotel’s service is what makes the difference between a room with a bed, and an experience to be remembered. This panel therefore recognizes the need to revolutionize service quality, and examines the different levels of service quality and its impact on consumers. A major question is the establishment of a guest-centric service culture. Additionally, it will discuss possible new standards and adjustments, and how innovation and technology may shape the future of service quality.
DIRECTOR OF IBC & ASSOCIATE PROFESSOR OF SERVICE MANAGEMENT, EHL
MANAGING DIRECTOR, BADRUTT’S PALACE HOTEL
F&B STRATEGIST AND CONSULTING EDITOR, SUPPER MAGAZINE
VICE PRESIDENT OF EMERGING TALENT, FOUR SEASONS HOTELS & RESORTS
Panel 2 - Seizing Top Tech Opportunities: When Data is Everything
As the rate of technological advancement reaches unprecedented highs, professionals across different industries have come to recognize the importance of using technology – or more specifically, “Big Data”, in understanding and grasping the complexities of customer relationship management. This panel will thus discuss the trends, roles, and importance of Big Data, and how it has revolutionized operations and consumer interactions in the hospitality industry.
HEAD OF BUSINESS DEVELOPMENT & PARTNERSHIPS, TRAVEL APPEAL
Dr. Patrick Flesner
LEADX CAPITAL PARTNERS
Prof. Ian Millar
MANAGER OF INST. OF BUSINESS CREATIVITY & SENIOR LECTURER, EHL
VICE PRESIDENT OF RESEARCH, STR
Panel 3 - Disrupting Distribution: Game - Changers
The distribution landscape has become an important topic of discussion as distribution costs increase with the rise of OTAs. This panel, thus, discusses the distribution landscape and its future developments. It will also discuss the competition that new and existing players in the industry face in optimizing their distribution strategies, and which new technologies and resources these players may use to compete.
GENERAL MANAGER, GEORGIAN HOUSE
SENIOR VICE PRESIDENT, EXPEDIA
REGIONAL DIRECTOR, CENTRAL AND EASTERN EUROPE, PREFERRED HOTELS & RESORTS
REGIONAL SALES DIRECTOR - SPAIN, SITEMINDER
FOUNDER & CEO, HOSPITALITYNET
Panel 4 - The Pitfalls and Challenges in 21st Century Management and Leadership
As employee loyalty begins to wane with employees constantly seeking career advancement opportunities, and diversity in the workplace becomes increasingly important, managers and leaders of the 21st century face unique challenges in managing and retaining talent. This panel will therefore seek to address the problems of talent shortages, the need for diversity in the hospitality industry, the importance of organizational culture, as well as structural shifts towards building a network organization.
Dr. Sowon Kim
ASSOCIATE PROFESSOR, EHL
CHIEF PEOPLE & CULTURE OFFICER,
THE DORCHESTER COLLECTION
MANAGING DIRECTOR, AETHOS CONSULTING GROUP
DIRECTOR ONBOARD OPERATIONS, VIKINGS CRUISES
VICE PRESIDENT HEAD, WESTERN SWITZERLAND, SWISS INTERNATIONAL AIRLINES
DIRECTOR OF UNIVERSITY RELATIONS, FOUR SEASONS HOTELS & RESORTS
Panel 5 - Global Brand Expansion: Adaptation and Development
Mergers and acquisitions between existing hotel brands are becoming increasingly commonplace in the hospitality industry, while new entrants are adopting unique business models to establish themselves. This panel seeks to investigate the effectiveness of these different brand expansion strategies, in consideration of the tips and tricks of investors and consultants use at the negotiation table in order to seal the deal.
PRESIDENT AND MANAGING DIRECTOR, EMEA, WYNDHAM HOTELS & RESORTS
SENIOR VICE PRESIDENT, COMMUNICATIONS STRATEGY, STR CONTENT STRATEGIST, HOTEL NEWS NOW
HEAD OF GLOBAL DEVELOPMENT, THE DORCHESTER COLLECTION
SENIOR VICE PRESIDENT - GLOBAL DEVELOPMENT, BELMOND
SENIOR CONSULTANT - ADVISORY & VALUATION SERVICES, CHRISTIE & CO.