SPEAKERS & TOPICS 2019

The Scope of Hospitality

Envisioning - Defining - Succeeding

The 10th Edition of the Young Hoteliers Summit seeks to celebrate and illustrate the great diversity and width to which the hospitality industry has progressed. While relying on traditionally inspired business models, today’s hospitality sector has developed into a multifaceted landscape, where the continuous evolution of consumer behavior and the growing power of online disruptors have substantially impacted the number of stakeholders and, thereby, increased the industry’s complexity significantly. In order to honor YHS’s anniversary and its associated accomplishments the 10th Edition aims to narrate hospitality success stories and simultaneously build a roadmap for the future leaders of the industry: Envisioning - Defining - Succeeding – three powerful words guiding the content for three insightful days.

#YHSConnects #GenerationYHS #YHS10thEdition

Every year, YHS dedicates itself to engaging leaders of their respective industries to deliver powerful and thought-provoking speeches. Drawing on their personal experience and expertise, each keynote speaker will interpret the theme - The Scope of Hospitality - from their unique perspective to engage and inspire the audience.

Keynote Speakers

Lyle Worthington

CIO, THE STUDENT HOTEL;

IMMEDIATE PAST-PRESIDENT,

HFTP

 Olivier Bracard

CO FOUNDER & CEO AT HOSCO

Martijn Brouwer

GENERAL MANAGER ASTRONAUT RELATIONS & HOSPITALITY, VIRGIN GALACTIC

Tess Mattisson 

DIRECTOR OF EUROPEAN MARKETING, CHOICE HOTELS INTERNATIONAL

Carson Booth

CEO,

SNAPSHOT GMBH

Panel Topics & Speakers

Panel 1 - The Hotel Quality Lab: Experimenting with Service Quality

The hospitality industry is all about service. The quality of a hotel’s service is what makes the difference between a room with a bed, and an experience to be remembered. This panel therefore recognizes the need to revolutionize service quality, and examines the different levels of service quality and its impact on consumers. A major question is the establishment of a guest-centric service culture. Additionally, it will discuss possible new standards and adjustments, and how innovation and technology may shape the future of service quality.

Marc Stierand

DIRECTOR OF IBC & ASSOCIATE PROFESSOR OF SERVICE MANAGEMENT, EHL

Thomas Camenzind

FOUNDER,

FOODROOTS

Richard Leuenberger 

MANAGING DIRECTOR, BADRUTT’S PALACE HOTEL

Heleri Rande

F&B STRATEGIST AND CONSULTING EDITOR, SUPPER MAGAZINE

Sylvie Rolland

VICE PRESIDENT OF EMERGING TALENT, FOUR SEASONS HOTELS & RESORTS

Panel 2 - Seizing Top Tech Opportunities: When Data is Everything

As the rate of technological advancement reaches unprecedented highs, professionals across different industries have come to recognize the importance of using technology – or more specifically, “Big Data”, in understanding and grasping the complexities of customer relationship management. This panel will thus discuss the trends, roles, and importance of Big Data, and how it has revolutionized operations and consumer interactions in the hospitality industry.

Hampus Ljunggren 

HEAD OF BUSINESS DEVELOPMENT & PARTNERSHIPS, TRAVEL APPEAL

Dr. Patrick Flesner

DIRECTOR,

LEADX CAPITAL PARTNERS

Prof. Ian Millar

MANAGER OF INST. OF BUSINESS CREATIVITY & SENIOR LECTURER, EHL 

Steve Hood

VICE PRESIDENT OF RESEARCH, STR

Carson Booth

CEO,

SNAPSHOT GMBH

Panel 3 - Disrupting Distribution: Game - Changers

The distribution landscape has become an important topic of discussion as distribution costs increase with the rise of OTAs. This panel, thus, discusses the distribution landscape and its future developments. It will also discuss the competition that new and existing players in the industry face in optimizing their distribution strategies, and which new technologies and resources these players may use to compete.

Adam Rowledge

GENERAL MANAGER, GEORGIAN HOUSE

Ait Voncke

SENIOR VICE PRESIDENT, EXPEDIA

Christopher Cox

REGIONAL DIRECTOR, CENTRAL AND EASTERN EUROPE, PREFERRED HOTELS & RESORTS

Marco Rosso

REGIONAL SALES DIRECTOR - SPAIN, SITEMINDER

Henri Roelings

FOUNDER & CEO, HOSPITALITYNET

Panel 4 - The Pitfalls and Challenges in 21st Century Management and Leadership

As employee loyalty begins to wane with employees constantly seeking career advancement opportunities, and diversity in the workplace becomes increasingly important, managers and leaders of the 21st century face unique challenges in managing and retaining talent. This panel will therefore seek to address the problems of talent shortages, the need for diversity in the hospitality industry, the importance of organizational culture, as well as structural shifts towards building a network organization.

Dr. Sowon Kim 

ASSOCIATE PROFESSOR, EHL

Eugenio Pirri 

CHIEF PEOPLE & CULTURE OFFICER,

THE DORCHESTER COLLECTION

Thomas  Mielke 

MANAGING DIRECTOR, AETHOS CONSULTING GROUP

Niko  Viramo 

DIRECTOR ONBOARD OPERATIONS, VIKINGS CRUISES

Lorenzo Stoll

VICE PRESIDENT HEAD, WESTERN SWITZERLAND, SWISS INTERNATIONAL AIRLINES

Michael Hirschler

DIRECTOR OF UNIVERSITY RELATIONS, FOUR SEASONS HOTELS & RESORTS

Panel 5 - Global Brand Expansion: Adaptation and Development

Mergers and acquisitions between existing hotel brands are becoming increasingly commonplace in the hospitality industry, while new entrants are adopting unique business models to establish themselves. This panel seeks to investigate the effectiveness of these different brand expansion strategies, in consideration of the tips and tricks of investors and consultants use at the negotiation table in order to seal the deal.

Dimitris Manikis

PRESIDENT AND MANAGING DIRECTOR,  EMEA, WYNDHAM HOTELS & RESORTS

Jeff Higley

SENIOR VICE PRESIDENT, COMMUNICATIONS STRATEGY, STR CONTENT STRATEGIST, HOTEL NEWS NOW

Philipp Henle

HEAD OF GLOBAL DEVELOPMENT, THE DORCHESTER COLLECTION

Kenneth Hatton

SENIOR VICE PRESIDENT - GLOBAL DEVELOPMENT, BELMOND

Patrik Hug

SENIOR CONSULTANT - ADVISORY & VALUATION SERVICES, CHRISTIE & CO.