SPEAKERS & TOPICS 2020
Power to the People:
The Growth Mindset
The scope of hospitality is ever-evolving - how will this continue to challenge the industry in this coming decade? Mindsets and preferences are shifting faster than some can adapt. At the core of navigating this evolution, are the people who need to adopt a multi-generational perspective, in order to drive business transformation alongside these changing needs. YHS 2020 seeks to empower our attendees to face the industry's challenges head-on, by inspiring a mindset that is constantly set on adapting and growing.
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Every year, YHS dedicates itself to engaging leaders of their respective industries to deliver powerful and thought-provoking speeches. Drawing on their personal experience and expertise, each keynote speaker will interpret the theme - Power to the People - from their unique perspective to engage and inspire the audience.
PANEL TOPICS & SPEAKERS
PANEL 1: LOYALTY IS DEAD, LONG LIVE LOYALTY!
Over the past decade, consumers and corporations have deviated from the traditional sense of loyalty. It is more than a program; it’s a business game, and it is changing. This panel recognizes that loyalty has become more associated with a customer’s whole journey, their experience, and being part of a community. How do companies look beyond the construct of the program to bridge the gap between the old and new mindsets to achieve true brand loyalty?
PANEL 2: MEN + WOMEN = DIVERSITY?
Many take for granted the job opportunities they have access to. For others, it's like winning the lottery; it depends on a myriad of factors including your gender, race, learning capabilities – and the extent to which your company accepts these differences. This panel seeks to understand how companies and their leaders may create or influence a culture that empowers employees and breaks down barriers.